Troubleshooting

  • Consider using the virtual reading room when others aren't using your internet for high bandwidth activities (e.g. Zoom).
  • Use a secure, password-protected network (i.e. not an open, public wifi connection).
  • If you're on a VPN, you may have a slower viewing experience.

Connecting

If you see this message and cannot connect, make sure you signed into the VCL website and clicked "Connect!"

Cannot connect pop-up

Video

  • Videos are best experienced on Windows computers.
  • If you have a 4K resolution monitor, adjust your desktop resolution to 1920x1080.
  • For optimal video quality, decrease the size of the video, so that it’s not full screen.

Need help?

Email us at library_specialcollections@ncsu.edu.